This article helps you troubleshoot sign-in problems with your AdBlock360 account at account.adblock360.com/login.
Common causes of a failed login
- Wrong password — the password was entered incorrectly or has been changed.
- Unverified email address — the 6-digit confirmation code was never entered.
- Caps Lock is on — passwords are case-sensitive.
- Account temporarily locked — too many failed sign-in attempts can trigger a temporary lock.
Step-by-step troubleshooting
1. Check Caps Lock
Make sure Caps Lock is off before entering your password. Passwords are case-sensitive.
2. Try resetting your password
If you are unsure of your password, use the Forgot password? link on the sign-in page. You will receive an email with a reset link. See Resetting Your Password for full instructions.
3. Check for a confirmation code
If you recently created your account and have not yet verified your email address, you will not be able to sign in. Check your inbox — and your spam or junk folder — for a confirmation email from AdBlock360. It contains a 6-digit confirmation code. Enter the code in the open confirmation form to verify your account.
If the code didn't arrive, wait for the countdown to finish and click Resend to request a new one. For the full walkthrough, see Creating an Account.
4. Account appears to be locked
If you have tried signing in multiple times without success, your account may be temporarily locked as a security measure. Wait a few minutes and try again.
If the issue persists or you believe your account has been locked in error, contact our support team. Please include the email address associated with your account in your message.