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Payment Failed — What to Do

If your AdBlock360 payment did not go through, do not worry — your subscription is not cancelled immediately and you have time to resolve the issue.

Common Reasons a Payment Fails

  • Expired card: Your credit or debit card has passed its expiry date.
  • Insufficient funds: Your account did not have enough balance at the time of the charge.
  • Bank or card block: Your bank declined the transaction, often as a fraud prevention measure.
  • Outdated billing information: The card number, expiry date, or billing address on file no longer matches your bank's records.
  • PayPal issue: Your PayPal account balance was insufficient or the account requires attention.

Steps to Resolve a Failed Payment

Step 1 — Update your payment method

  1. Sign in at account.adblock360.com/login.
  2. Open Subscription & Billings in the sidebar.
  3. While a payment has failed, the Current subscription card is in the grace-period state and shows an Update payment button — click it and enter new card details (or switch payment method).
  4. Save your changes.

See Changing Your Payment Method for detailed instructions.

Step 2 — Let the retry run

You don't need to trigger the charge manually — once you've updated your payment method, the next automated retry uses the new details. If it succeeds, your subscription returns to its active state.

Step 3 — Check with your bank

If the payment fails again after updating your details, contact your bank or card issuer to make sure there are no blocks on international or recurring transactions.

What Happens If the Payment Keeps Failing

You have a 7-day grace period after a failed payment. During those 7 days your Premium features keep working while we retry the charge. If the payment still can't be collected by the end of the grace period, your plan is downgraded to Basic:

  • Standard ad and tracker blocking keeps working.
  • Only the Premium features (YouTube Sponsor Skip and App Ad Blocking) are turned off until a payment succeeds.

You will receive email notifications during the grace period. Update your payment method promptly to keep Premium without interruption.

Still Having Trouble?

If you have updated your payment method and retried but the payment still fails, contact our support team and include:

  • Your registered email address
  • The error message you see (if any)
  • The payment method you are trying to use